“In many message triage systems, nurses and medical assistants must quickly assess messages and make judgments about their urgency, complexity, and need for escalation,” study author Mitchell Tang of Columbia University said in a statement. “Given those constraints, writing style may understandably influence how messages are perceived and prioritized.”

https://nautil.us/doctors-may-ignore-your-messages-if-theyre-not-well-written-1284166

#healthcare #medicine