Is anyone able to help me understand #roblox?

Sheril Kirshenbaum

My children enjoy playing, but both of their accounts were suddenly banned (or deleted?) today and we don’t know why.

I sent an appeal but I have two sad kiddos. I don’t play and I’m not familiar with how it works, but I’d appreciate any insight on this or suggestions about how to get it working again. #gaming

Chris Snyder

@Sheril This sounds like a blessing in disguise. Now they can’t play Roblox and you don’t have to take the blame!

mau 🏳️‍🌈 #EndFossilFuels

@Sheril@mastodon.social huh. I don't know but I've heard some complaints about auto-bans there recently, linked to specific IP adressess - https://devforum.roblox.com/t/automatic-ban-wave-incorrectly-terminating-thousands-of-accounts-ai-handled-appeals-are-consistently-not-working-as-expected/4252249

DJ [REDACTED] 🇨🇦🇪🇺🇺🇦

@csnyder ...AND they're becoming appropriately radicalized early! @Sheril

David Patton

@Sheril https://en.wikipedia.org/wiki/Child_safety_on_Roblox

Kpl Klink

@Sheril Kindly meant from what my son (very senior software engineer) says: Good riddance. Data mining your kids and your stuff.

Somebody backstopped you I think. Take it.

Cheers.

Prof. Rachel Thorn 🍉🇺🇦🏳️‍⚧️🏳️

@Sheril
I just searched and found a forum post dated February 16 where the poster had their account banned, because they accessed from the same Wi-Fi his brother, who had been "legitimately banned," and Roblox assumed the poster's account was actually the brother trying to dodge the ban. I doubt yours is the same situation, but two accounts on the same IP address may have triggered the bans?

P C

@Sheril Probably a good thing has happened. Get into #Gcompris or better games!

David Ruffner

@Sheril That sounds hard for your kids. It's really frustrating to be abruptly locked out of a game you enjoy. I'm sorry I don't know how to fix it. It sounds like you did what you can do with appealing.

I played Roblox with my older son last year. There are some fun games. I see why a lot of kids like it. But the platform is fully controlled by Roblox, so they can lock people out without notice. And they require binding arbitration so you don't have much recourse. I ended up deciding it wasn't worth it. We have been playing Luanti instead. Not the same, but fun in its own way.